Frequently Asked Questions

Do you wax, or adjust ski equipment?
Sorry, we do not sell equipment, and we aren't set up like a ski shop; therefore, we cannot make adjustments, wax, or tune your equipment.

Can I rent just snowboard boots?
No. All of our snowboards have "click-in" bindings and can only be fit to the snowboards designed to be used with that system.

What type of food service is available?
We have a cafeteria style food service facility downstairs and "bar & grill" style food service facility upstairs in the Eagles Nest.  ( Only those over the age of 18, or accompanied by a parent are allowed into the Eagles Nest) On busy weekends & holidays we also have a snack bar located upstairs in the north end of the chalet.

Can we bring our own food?
You are welcome to bring your own food anywhere in the chalet except for the Eagles Nest bar and grill, which is located upstairs in the south end of the chalet.   There are very few outlets available so, please plan accordingly.

What types of payment are accepted?
We accept Cash, Check, Credit Cards (Visa, Master Card & Discover) Money Orders, travelers Checks and of course, Wild Mountain gift cards.

Is there a plug in for crock-pots and lap top computers?
In some areas, there are no outlets available. Where you can find some, they are very limited, and tend to blow fuses easily.

Can we reserve a table in the chalet?
No, you cannot reserve a table.

Do you have a small hill for the small children?
We have a beginner hill with 2 ropes tows for beginners. We also have a great trail called Northern Route that is almost a mile long. It's a fantastic, long and easy run, for beginners.

How do I get back up the hill?
We have two standard rope tows, one express rope tow, and four quad. chairlifts, to get you quickly to the top of the hill.

Can I get a combination lift/snow tubing ticket?
No, when you purchase a lift ticket it is valid for a lift ticket only. However, you will receive a $5.00 discount on Snow Tubing if you have today's lift ticket on

How do I get my season pass I purchased?
Your season pass will be available at the ticket counter inside the chalet.

    a.  If you had a pass last season and you would like to use the same photo please email pass@wildmountain.com & let them know to make your season pass up with last years photo. (Available for ages 18 & up)

    b.  If this is your first year with a season pass or if you are under age 18 you have 2 options.
       1.  Email us an appropriate head shot of photo of yourself as a .jpg (Please name the photo with your name so, we know whose photo it is)  pass@wildmountain.com
       2.  The first time you come out to ski/snowboard stop by the ticket counter & we will take your photo & make your pass If you email us a photo or if you use last years photo we will have your pass waiting for you at Will Call.  No season passes will go out in the mail.

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